Refund & Returns Policy

MADgical Productions Last updated: September 7, 2026

We want every game night to start with confidence. If something isn't right with your order, we've made it easy to start a return directly through your account.

30-Day Return Window

Returns are accepted within 30 days of delivery for a refund of the product price.

 

To be eligible, the item must:

 

Be unused or only briefly inspected

Be in the same condition as received

Include all original packaging, cards, tokens, rulebooks, and extras

Have been purchased on madgical.com

Items purchased through other retailers must be returned to that seller.

How to Start a Return

Open your order confirmation email or log in to your account at madgical.com.

Select the order and choose Return items (or Request a return).

Pick the item(s), your reason for returning, and your preferred resolution.

Follow the prompts — a return will be created and, where applicable, a shipping label will be provided.

Pack your game securely and ship using the label or method shown.

Please don't ship anything back until your return has been created.

Once we receive and inspect the item, approved refunds are issued to the original payment method — typically within 5–10 business days. Your bank may take additional time to post the credit.

Shipping Costs

Change of mind / unused item: Return shipping is at your expense unless a prepaid label has been authorized. Original outbound shipping is non-refundable unless we made an error.

Defective, damaged in transit, or wrong item: We'll cover return shipping and refund both the product and original shipping after inspection. Just note the issue when starting your return.

We recommend using a tracked shipping method whenever possible.

Damaged, Defective, or Incorrect Orders

Start a return within 7 days of delivery and include photos in the return notes or a follow-up email showing:

The damage or defect

The shipping box (if damage occurred in transit)

Your order number

Missing components (a card, token, insert, etc.) should be reported the same way. We'll either replace the item or issue a full refund, including original shipping.

 

What We Can't Accept

Games that have been played, written on, or heavily handled

Items missing pieces not reported as a manufacturing issue

Returns requested after 30 days (except confirmed defects)

Digital products or downloadable workbooks once delivered, unless defective

Final-sale, clearance, or clearly marked non-returnable items

Opened games that cannot be resold as new may be declined or refunded at a reduced amount.

Cancellations

If your order hasn't shipped yet, you can cancel it directly from your account at madgical.com.